Gift
Card Policy
Terms
and Conditions
Your
use of the Jockey™ Gift Card constitutes your acceptance of the following
terms and conditions.
General
The
Jockey™ Gift Card (“Gift Card”) can be used at any Jockey® owned and
operated retail store in the United States and at Jockey.com®. A Gift Card
cannot be used to purchase other Gift Cards. Gift Cards are not returnable or
refundable for cash except in states where required by law. Resale or barter of
Gift Cards is strictly prohibited.
Online
Redemption
Up
to 5 gift cards may be used per online order.
All
online Gift Card redemptions will require the card number and a PIN number to
be entered at checkout. Purchase amounts that exceed the value of the tendered
Gift Card(s) will require another form of payment. After completing your
purchase, any unused balance will remain on your Gift Card account for future
purchases. Jockey reserves the right to hold any order for a security review.
In
Store Redemption
The
Gift Card must be presented to the Jockey® store associate at the time of
purchase. Previous transaction
receipts will not be deemed valid for Gift Card redemption. Purchase amounts
that exceed the value of the tendered Gift Card will require an additional form
of payment to complete the transaction. Acceptable payment types include: cash,
check, MasterCard, Visa, Discover, American Express, JCB, and travelers checks.
After completing your purchase, any unused balance will remain on your Gift
Card account for future purchases.
Frequently
Asked Questions
How
do I check my Jockey™ Gift Card balance?
To
obtain your Gift Card balance visit your nearest Jockey® store or
Jockey.com® or call toll-free 1-800-242-5353. To check your balance on
Jockey.com®, visit
www.jockey.com
and click on site map. Click on Gift Card under the customer service section
and follow the instructions.
You will be asked to enter the card number and PIN.
Card
balances reflect the most recent balance available on your card.
What
if I lose my Gift Card or it is stolen?
Lost
or stolen Gift Cards may be cancelled and replaced with a new Gift Card in the
amount of the then-remaining balance upon proof of purchase as required by
Jockey.
Contact the Jockey® Consumer Relations department for assistance by
calling 1-800-JOCKEY-1 (weekdays 8am-6pm CST).
Or you may visit Jockey.com®
and e-mail us with your request. A
consumer relations representative will contact you with details regarding card
replacement.
Can
I replace a damaged Gift Card?
So
long as your card number and balance can be verified, Jockey would be pleased
to cancel the damaged card and replace it with a new one.
This can be done by
calling Jockey® Consumer Relations at 1-800-JOCKEY-1 (weekdays 8am-6pm
CST). The Gift Card must be
presented for replacement.
Do
all Jockey™ Gift Cards come with a PIN?
There
is a PIN located on the back of all Gift Cards.
The PIN is required for all online purchases.
How
can I reload my Gift Card?
Gift
Cards can be reloaded at any Jockey® owned and operated retail store in the
United States.
Do
dormancy fees apply to Jockey™ Gift Cards?
Dormancy
fees do not apply to balances on Gift Cards.
Will
my Jockey™ Gift Card expire?
Jockey™
Gift Cards do not have an expiration date.
What
happens if my online order is cancelled or cannot be fulfilled?
In
the event that we cannot fill your entire order a consumer relations
representative will contact you to refund your money.