Want to return your fit kit? Simply give us a call at 1-800-562-5391 to speak with a customer service representative and receive a full refund. The best part? There is no need to send your fit kit back to us—we highly encourage you to pass it along to your friends and family so that they can experience Love at First Fit, Guaranteed℠.
Your satisfaction is guaranteed at Jockey.com®. If you need to return your purchase, use the Printable Return Form and complete the following steps:
It is important for us to know the reason you are returning your merchandise. Please fill in your order #, return reason code, and any feedback you'd like to share. Be sure to return this portion of the sheet with the merchandise you are returning (it will ensure faster credit.)
Fill out your name, address order number located on the label. Cut along the dotted line and affix it to the center/outside of your package by taping it securely on all four sides. *Be sure it is very secure and that tape is not covering "Postage Due" portion of the label. Also be sure that any address labels from previous shipments are removed or crossed out.
Leave your package in a secure place where you normally receive mail, or drop it off at any U.S. mailbox or post office. Your package will be returned to us via U.S. mail and your account will be credited in a timely manner. Insurance and tracking is not included but can be purchased separately at your local post office.
Note: You will need a copy of Adobe's free Acrobat Reader Software to use the Printable Return Form.
QUESTIONS?Call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST)