JOCKEY rewards FAQ’s
How does Jockey rewards work?
You earn 1 point for every merchandise dollar spent. During selected
promotions, you can earn even more. When you accumulate 100 rewards points,
we'll mail you a $10 reward certificate good toward FREE Jockey® merchandise.
It's that easy.
Spend $200 or more during a calendar year and become a Jockey rewards VIP
member the following year. As a VIP member you’ll receive: 10% off all your
merchandise purchases (excluding tax and shipping) and Free standard ground
shipping on Jockey.com.
How do I get rewards points for purchases made at jockey.com?
If you're already a member of the Jockey Club our system will automatically
recognize you and add points to your account when you register, login and
complete a purchase at Jockey.com®. However, the first time you shop online you
may be asked to confirm your Jockey® rewards member number on the final order
receipt screen.
What is my current rewards point total?
To check your point balance, simply use the member login in the upper left of
this page. Your point totals will display under "My rewards points:". If you are
already logged in, your points will be displayed there automatically. You can
also use the "LOOKUP" button under "My rewards points:" on the left side of this
page. If you still have questions, call 1-800-562-5391(MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).
When are reward certificates mailed?
Accounts are updated on a weekly basis and rewards certificates are mailed
every other week.
Can I get a membership card?
Jockey® rewards is a card free program. When you’re shopping a Jockey® outlet
store, simply provide the sales associate your phone number and we’ll look you
up. For Jockey.com® shopping, if you haven’t created an online account, identify
yourself as a Jockey® rewards member when you register your account. Then,
you’ll earn points automatically with every online purchase.
Do my points expire?
Your points do not expire; however, if you do not make any qualifying
purchases with your Jockey® rewards membership number over a three (3) year
timeframe, Jockey® may, in its sole discretion, terminate your account on or
after the last day of that calendar year. If your membership expires, any points
which remain in your account will be forfeited.
Why do you ask for my birth date?
We ask for your birth date so that we can send you a birthday greeting and
special offer. The birthday offer is a special benefit for Jockey® rewards
members only. We do not do anything else with that information.
Member Services
How do I update my Jockey Rewards account information?
Just e-mail your updated account information to jockeyrewards@jockey.com.
Is it possible to extend the expiration date on my reward certificate?
Jockey Rewards certificates are good for six months after they are issued.
Don't think you'll make it back to a Jockey store before your certificate
expires, you can redeem your reward certificate at jockey.com. During the
checkout process, click payment options, select "Use rewards certificate" and
enter the appropriate information.
Redeeming your rewards certificate is easy. You can shop Jockey® one of two
ways:
Online at Jockey.com®
Shop over 500 styles of best sellers, online exclusives, new styles &
collections, and hard-to-find favorites. Plus earn FREE standard shipping on
orders of $75 or more.
- From your shopping bag, click "Continue to Checkout"
- At the Payment Info page, click "Use Rewards Certificate" under Alternate
Payment Method
- Enter the following information (this is printed on your
certificate):
Online Redemption code: 000000000
Certificate number:
000000000000
Jockey Rewards Number: 000000000000
- Questions? Please call 1-800-562-5391(MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST). Our personal shoppers
will be happy to help.
Note: only 5 Rewards Certificate can be redeemed per online order. Rewards
Certificates cannot be applied to tax or shipping charges.
-OR-
At Jockey® outlet stores
Simply bring your Rewards certificate to any store location to redeem toward
you next Jockey® purchase. Find nearest
store.