FAQs
You've got Questions? We've got answers!
Earning Points
How does the Jockey Club work?
You earn 1 point for every merchandise dollar
spent. During selected promotions, you can earn even more. When you accumulate
200 rewards points, we'll mail you a $20 reward certificate good toward FREE
Jockey merchandise. It's that easy - that simple.
How do I get rewards points for
purchases made at jockey.com?
If you're already a member of the Jockey Club our system will automatically
recognize you and add points to your account when you register, login and
complete a purchase at jockey.com. However, the first time you shop online you
may be asked to confirm your Jockey Club number on the final order receipt
screen.
What is my current rewards point
total?
To check your point balance, go to
my rewards points or call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).
Member Services
Is it possible to extend the
expiration date on my reward certificate?
Jockey Club reward certificates are good for six months after they are issued.
Don't think you'll make it back to a Jockey store before your certificate
expires, you can redeem your reward certificate at jockey.com. During the
checkout process, click payment options, select "Use rewards certificate" and
enter the appropriate information.
Redeeming your rewards
certificate is easy. You can shop Jockey® one of two ways:
Online at Jockey.com®:
Shop over 500 styles of best sellers, online exclusives, new styles &
collections, and hard-to-find favorites. Plus earn FREE shipping on orders of
$75 or more.
-
From your shopping bag, click "Continue to Checkout"
-
At the Payment Info page, click "Use Rewards Certificate" under Alternate
Payment Method
-
Enter the following information (this is printed on your certificate):
Online Redemption code: 000000000
Certificate number: 000000000000
Jockey Club Number: 000000000000
-
Questions? Please call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST). Our personal shoppers will be happy to help.
Note: only 1 Rewards Certificate can be redeemed per online order. Rewards
Certificates cannot be applied to tax or shipping charges.
-or-
At Jockey® stores
Simply bring your Rewards certificate to any store location to redeem for your
FREE Jockey® merchandise.
Find nearest store.