REGISTRATION ON JOCKEY.COM®
1. How do I register an account with Jockey.com®
At the top of the page, you'll see a link for my account. After clicking "my account", you will have the option to register as a "new guest". Click the "REGISTER to continue" button, fill in the online form and click the "sign up now" button. You will receive a confirmation email about your registration with detailed information. You will also receive exclusive offers and be the first to know about new products. With your Jockey.com account, you will now be able to look up past orders, set up gift reminders and keep a list of your Jockey® favorites.

2. If I register a Jockey.com® account after putting items in my bag, will I lose them?
No. You will not lose any of your items. If you look or click on "YOUR BAG" at the top right of the screen, you will see your items.

SIGNING UP FOR JOCKEY® REWARDS
3. How do I become a member of Jockey® rewards loyalty program?
To sign up for Jockey® rewards, simply visit the Jockey® rewards signup page, fill in the online form and click the "sign up now" button. You will receive a confirmation email with additional information. You will also receive exclusive member-only offers, special promotions and a monthly newsletter.

4. I am already a member of Jockey® rewards. Will I earn rewards points while making a purchase on Jockey.com®?
If you are already a Jockey® rewards member and have entered your Jockey® rewards member number as part of your Jockey.com® account registration, our system will recognize you as a rewards member and automatically add points to your account when you login and complete your order on Jockey.com®. To ensure you earn your rewards points, register on Jockey.com® and login through "my account" BEFORE you purchase.

If you are already a Jockey® rewards member and have not registered an account on Jockey.com®, you must register an account and enter your Jockey® rewards member number as part of registration.

5. How do I sign up to receive Jockey® emails?
Signing up for Jockey® email is super easy. Enter your email address and follow the quick instructions. Sign up for email now.


PRODUCT INFORMATION
6. Does Jockey still make the men's classic nylon underwear?
Yes we do! We offer both the brief and the boxer within our online product assortment. Shop our men's nylon collection now.

7. How can I get a product that's out of stock?
Don't worry if the product you want appears to be out of stock. Simply email us, or call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST) and we will let you know as soon as the product arrives.

8. I don't see my size. What should I do?
Even if you don't see your Jockey size listed on the site, we can track it down. Simply email us, or call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST). and we will let you know as soon as the product arrives.

9. Where can I find sizing information?
Please refer to our men's, women's, girls' and boys' size charts. Size charts are also accessible on every product page. Simply click "size chart" located underneath the "Select a size" section.

10. Why can't I find your larger sizes?
In order to make larger sizes easier to find, we have categories for Women's Queen and Men's Big and Tall. Also, when you click on a category or collection page, you will have the option to shop by size. Simply click on the size you’re looking for on the left side of our site and product available in your size will display. If you're still having trouble, feel free to call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

11. Do you have a catalog?
Yes, we do. If you have not signed up to receive our catalog, you can request a catalog now. You can also view our most current catalog online. If you prefer not to order a catalog online, simply call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST) and you can place your order over the phone with one of our personal shoppers.

12. Does Jockey.com®stock every Jockey® product currently made?
Jockey.com® offers the largest assortment of Jockey® products. If you cannot find a specific style, simply call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST) or email us and we can help find a similar style or check Jockey® outlet stores for availability.


SHIPPING INFORMATION
13. Do you ship to PO, APO, and FPO boxes?
Yes! We can ship to any valid postal address. Orders sent to PO, APO, and FPO boxes can only be sent via US Priority Mail.

14. Can I ship an order outside the United States?
Jockey.com® has partnered with a trusted third-party company, International Checkout, to fulfill orders to Canada, Taiwan, South Korea and all U.S. territories.

International Checkout coordinates your Jockey.com® order and is responsible for all billing, shipping and customer service issues related to your International order:

• Select your items at http://www.jockey.com and put your items in the Jockey.com® "Shopping Bag"
• Confirm the items in your bag are ready for purchase
• Proceed to International Checkout by selecting the "International Checkout" button in the "ALTERNATE CHECKOUT" section
• The item name, UPC number and price will be transferred to International Checkout for processing
• To complete your order, you will be asked to fill in shipping and billing information on the International Checkout website

15. How do I check on the status of my Jockey.com® order?
Login to your account and click "Past Orders". Enter your order number and you will be shown the status of your order. In addition, you will receive a shipment confirmation email including your shipping method and tracking number after your order ships.

16. When will my package arrive?
Visit our shipping page for details on shipping and estimated delivery times.


RETURN POLICY
17. What is the return policy?
Enjoy risk-free shopping on Jockey.com®. Your 100% satisfaction is guaranteed with every order. If you need to return your purchase for any reason, use the Printable Return form found on our Return Policy page and complete the following steps.

1. Fill out Return Information: It is important for us to know the reason you are returning your merchandise. Please fill in your order #, return reason code, and any feedback you'd like to share. Be sure to return this portion of the sheet with the merchandise you are returning (it will ensure faster credit.)
2. Fill out Return Address: Fill out your name, address and order number located on the label. Cut along the dotted line and affix the label to the center/outside of your package by taping it securely on all four sides. *Be sure it is very secure and that the tape is not covering "Postage Due" portion of the label. Also be sure that any address labels from previous shipments are removed or crossed out.
3. Send your package: Leave your package in a secure place where you normally receive your mail, or drop it off at any U.S. mailbox or post office. Your package will be returned to us via U.S. mail and your account will be credited in a timely manner.

Note: You will need a copy of Adobe's free Acrobat Reader Software to use the Printable Return form.


ORDERING & PAYMENT
18. How do I navigate and shop on Jockey.com®?
There are several ways to shop Jockey.com®:

1. Search: You can locate specific styles by entering keywords, phrases and style numbers (i.e. men's t-shirt, Classic French cut, cotton underwear) in our search box in the top right corner of each page. Once you enter your search word or phrase, a list of styles matching your search will appear below. If there are no results for the style number or keyword you're searching for, the product(s) could be out of stock. Feel free to call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST) with any questions.
2. Shop by Category or Collection: You can locate specific styles by shopping according to category or collection. All styles on Jockey.com® belong to a product category. Underneath the "men's" and "women's" in our top navigation, you will see a list of categories and collections. Simply, click a category or collection to narrow your search.
3. Sale: Find the best prices and newly marked down merchandise on our sale page. You can click the red "sale" link in our top navigation or select more specific men's and women's sale links in the dropdown below.

19. Will you charge sales tax on my order?
We are required to collect sales tax on orders after shipping charges for the following states: AL, CA, CO, GA, IL, KY, NY, TX, and WI.

20. What methods of payment do you accept?
Whether shopping by phone, fax, mail or website, we accept MasterCard, Visa, American Express and Discover Card. We also accept Jockey® Gift Cards and Jockey® rewards Certificates.

21. How do I redeem my Jockey® Gift Card or eGift Card online?
Redeeming your gift card online is quick and easy:

1. From your shopping bag, click "Continue to Checkout"
2. At the Payment Info page, click "Use a Gift Card" under Alternate Payment Method
3. Enter the following information (this is on your gift card):
   Gift Card Number: 000000 000000 0000000
   Pin Number: 0000
4. Questions? Please call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST). Our personal shoppers will be happy to help.

22. How do I redeem my Jockey® rewards Certificate(s) online?
Redeeming your certificate online is quick and easy:

1. From your shopping bag, click "Continue to Checkout"
2. At the Payment Info page, click "Use a Rewards Certificate" under "Alternate Payment Method"
3. Enter the following information (this is printed on your certificate):
   Online Redemption code: 000000000
   Certificate number: 000000000000
   Jockey® rewards Member Number: 000000000000
4. Questions? Please call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST). Our personal shoppers will be happy to help.

23. How do I use a coupon code?
Please note: Jockey® Gift Cards and Jockey® rewards Certificates are NOT considered coupon codes. Please refer to question #21 and #22 for gift card and certificate questions.

To use a coupon code, you must first add the desired items to your shopping bag. On the shopping bag page is where you have the option to enter a coupon code. Please refer to the text box below your list of shopping bag items. Enter the coupon code (or copy/paste) and click the "update" button. A description of the discount will be displayed above the coupon code text box (you also have the option to remove the coupon code if desired). You will also see the new price of your items listed in red to display your savings.

If you have a coupon code "XYZ" for 10% off Classic t-shirts, first add a Classic t-shirt to your bag, then type XYZ into the coupon code box and click update. The t-shirt total will recalculate to 10% off.

If you get an error message after entering the coupon code, please re-enter/type the coupon code in case of a typo. If you continue to get an error, the coupon code could be expired or not apply to the products you have in your shopping bag. If you have questions, please call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

Your savings will also appear on Step 3: Order Review.

24. Can I cancel an order?
If you need to cancel an order after it has been submitted, this must be done immediately (before the order is processed). To cancel on Jockey.com®, click the order status link at the top of our site, search for your order, select your order and then cancel. If you would prefer to cancel your order by phone, You can call consumer relations at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).


PRIVACY & SECURITY
25. How do I know if ordering online is secure?
We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. To learn more about our privacy & security policies, please follow the link on the bottom navigation. If you have further questions, email us, or call us toll-free at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).


TECHNICAL ASSISTANCE
26. I've lost my password and I can't sign in. What do I do?
Click on the Login or my account link at the top of our site. Underneath the password textbox, click on "I forgot my password". Follow the instructions and submit the required information. You will receive an email notification with a link to change your password on Jockey.com®.

If you have any problems, please call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

27. Why am I getting errors regarding my billing address while trying to complete the checkout process?
As part of an effort to protect you against credit card fraud, our credit card processor performs what is called an address verification service. This service checks to make sure that the billing address you provide us matches against the one on file with the credit card issuer. These fields must match exactly in order to continue the checkout process. Please be sure you are providing the correct billing address and zip code. If you are entering the correct billing address and zip code and are still receiving an address verification error, please contact your issuing bank. You also have the option of selecting alternative payment methods.