1. How do I register with Jockey.com

At the top of the page, you'll see a link for my account. Simply click on this link. At the left hand side, there is a section for new users. Click register, fill-in the online form and hit the register button at the bottom of the page. Once we receive your information, you'll be the first to know about new products and exciting offers. You'll also be able to look up past orders, set up gift reminders and keep a list of your jockey favorites.

2. If I register after putting items in my bag, will I lose them?

No! Just click view bag at the top of the page, and you'll find it's all there!

3. How do I become a member of the Jockey Club?

You must be a registered user on jockey.com to become a member. If you're not registered, follow the steps from question #1. To join the Jockey Club®, sign in under my account and click on the Jockey Club link on the left hand side of the page. Click on Sign Me Up, fill out the online form, and start earning points for every purchase! You'll receive exclusive offers and gift rewards just for shopping!

4. I am a member of the Jockey Club. Do I get credit for point while making a purchase on jockey.com?

YES! If you're already a member of the Jockey Club our system will automatically recognize you and add points to your account when you register, login a d complete a purchase at jockey.com. To ensure you earn your club points, be sure to register on jockey.com and login BEFORE your purchase at my account.

5. How do I sign up to receive Jockey emails?

There are 3 ways to sign up to receive Jockey® emails:

First, enter your e-mail address in the text box located in the bottom, right corner of our site that reads "be the first to know." Follow the instructed steps and submit the required information. You will then receive a confirmation e-mail from shopjockey@e.jockeycomfort.com asking you to confirm your subscription by clicking a link (to ensure the delivery of this e-mail, add shopjockey@e.jockeycomfort.com to your E-mail Address Book or Safe List). Once you complete this last step, you will then begin receiving exclusive offers and latest news about our products. Don't forget to check your inbox!

Second, you can click the customer service link at the bottom of the page, fill out your contact information, and check the box "sign me up to receive emails about new products and special promotions." You will then receive a confirmation email from shopjockey@e.jockeycomfort.com asking you to confirm your subscription by clicking a link (to ensure the delivery of this e-mail, add shopjockey@e.jockeycomfort.com to your E-mail Address Book or Safe List). Once you complete this last step, you will then begin receiving exclusive offers and latest news about our products. Don't forget to check your inbox!

The third option is to register on our site (see question #1) and provide a current email address.

6. Does Jockey still make the men's classic nylon underwear?

Yes we do! We offer both the brief and the boxer within our online product assortment. Click www.jockey.com/nylon to go directly to the nylon collection.

How can I get a product that's out of stock?

Don't worry if the product you want appears to be out of stock. Simply email us at assistance@jockey.com, or call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST) and we will let you know as soon as the product arrives.

8. I don't see my size. What should I do?

Even if you don't see your Jockey size listed on the site, we can track it down. Simply call us at assistance@jockey.com, or call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST). and we will let you know as soon as the product arrives.

9. Where can I find sizing information?

See our size charts, now! Size charts are also accessible on every product page under the link, find your size, or through our product information section.

10. Why can't I find your larger sizes?

In order to make larger sizes easier to find, we have categories for Women's Queen and Men's Big and Tall. The best way to find larger sizes is to use the search box in the upper right hand corner. Use keywords such as "big man," "tall man," and "queen." This will narrow down your product selection based on the size you need! If you're still having trouble, feel free to call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

11. Do you have a catalog?

Yes we do! If you have not signed up to receive our catalog, click "catalog" at the bottom/left of our homepage. You can also view our most current catalog online. To access the online catalog, click "catalog" at the bottom/left of our homepage. If you prefer not to order over the Internet, simply call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST) and you can place your order over the phone with one of our personal shoppers.

12. Does this site stock every Jockey product currently made?

In an effort to simplify online shopping and stay in-stock on everyday favorites, our site does not currently sell every Jockey product. To find a Jockey retailer near you, use our store locator at the bottom of the page.

13. Do you ship to PO, APO, and FPO boxes?

Yes! We can ship to any valid postal address. Orders sent to PO, APO, and FPO boxes can only be sent via US Priority Mail.

14. Can I ship an order outside the United States?

Unfortunately, we cannot accept orders from customers in or for shipment to countries outside the United States at this time. However, those serviced by APO or FPO addresses may place an order by using USPS Priority Mail as the shipping method. Please see the shipping page for further information.

15. How do I check on the status of my order?

If you shopped as a registered Jockey.com customer, login into your account and go to your My Account Page > Past Orders. Enter your order number for status. In addition, you will receive a shipment confirmation email including ship method and tracking number after your order ships.

16. When will my package arrive?

Visit our shipping page for details on shipping and estimated delivery times.

17. What is the return policy?

Enjoy Risk-free shopping! Your satisfaction is guaranteed at Jockey.com®. If you need to return your purchase for any reason, use the Printable Return from (located on the Return Policy page) and complete the following steps.

1. Fill out Return Information: It is important for us to know the reason you are returning your merchandise. Please fill in your order #, return reason code, and any feedback you'd like to share. Be sure to return this portion of the sheet with the merchandise you are returning (it will ensure faster credit.)
2. Fill out Return Address: Fill out your name, address and order number located on the label. Cut along the dotted line and affix it to the center/outside of your package by taping it securely on all four sides. *Be sure it is very secure and that the tape is not covering "Postage Due" portion of the label. Also be sure that any address labels from previous shipments are removed or crossed out.
3. Send your package: Leave your package in a secure place where you normally receive your mail, or drop it off at any U.S. mailbox or post office. Your package will be returned to us via U.S. mail and your account will be credited in a timely manner.

Note: You will need a copy of Adobe's free Acrobat Reader Software to use the Printable Return form.

18. How do I order online?

There are several ways to shop Jockey.com:

1. Search: You can locate specific items by entering keywords, phrases, style numbers, sizes, colors, etc. in our keyword search box in the top right corner of each page. If you get a failed search result, the product(s) you are looking for could be out of stock. Feel free to call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST) with any questions.
2. Shop by Category: First, click the department you would like to shop (all departments are displayed in the top navigation). On the left hand side of the screen will be a list of product categories. Most product categories have subcategories that will appear. Click on the product category or subcategory that interests you and you will be directed to that area of the web site.
3. Shop by Style or Product Collection: Once you find the product category or subcategory that interests you, two drop down menus will appear. By clicking on these drop down menus, you can choose to view all of one style, or view all of one product collection.
4. Sale: Find the best deals on reduced jockey merchandise in one convenient location!

19. Will you charge sales tax on my order?

We are required to collect sales tax on orders after shipping charges for the following states: AL, CA, IL, NY, KY, TX, and WI.

20. What methods of payment do you accept?

Whether shopping by phone, fax, mail or website, we accept MasterCard, Visa, American Express and Discover Card. We also accept Jockey™ Gift Cards and Jockey Club® Reward Certificates and Merchandise Certificates.

21. How do I redeem my Jockey Club® Reward Certificate online?

Redeeming your certificate online is quick and easy:

1. From you shopping bag, click "Continue to Checkout"
2. At the Payment Info page, click "Use Rewards Certificate" under Alternate Payment Method
3. Enter the following information (this is printed on your certificate):
   Online Redemption code: 000000000
   Certificate number: 000000000000
   Jockey Club Number: 000000000000
4. Questions? Please call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST). Our personal shoppers will be happy to help.

22. How do I use a coupon code?

Please note: Gift cards and Certificates are NOT considered coupon codes. Please refer to question #21 for gift card and certificate questions.

To use a coupon code, you must first add the desired items to your shopping bag. On the shopping bag page is where you have the option to enter a coupon code. Please refer to the box "Using a Coupon Code?" Enter your code in the text box and click "Apply promotion." Your savings will appear in the text box and will also be reflected in your shopping bag with a new "Item Price." If you get an error message, please re-enter/type the coupon code in case of a mis-type. If you continue to get an error, the coupon code could be expired or not apply to the products you have in your shopping bag. If you have questions, please call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

Your savings will also appear on Step 3: Order Review.

23. Why is my Jockey Club certificate/coupon code discount not deducted from the order total on my packing slip?

At the present time, pack slips do not reflect any discounts. A pack slip will only show your order total before any saving. We are working on updating this information, but for now, please email assistance@jockey.com or call 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST) for further information.

24. Can I cancel an order?

In an effort to get your order to you a prompt as possible, our systems will not allow us to cancel an order once the checkout process has been completed. Should you require further assistance, please call toll free 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

25. How do I know if ordering online is secure?

We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. To learn more about our privacy & security policies, please follow the link on the bottom navigation. If you have further questions, email assistance@jockey.com, or call us toll-free at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

26. I've lost my password and I can't sign in. What do I do?

Click on my account at the top header of the page. There will be a prompt that asks, Forgot your password? Click here. At this point you will need to provide your account log-in name (e-mail address), birthplace, telephone number and the password hint you chose during your initial registration to Jockey.com. An e-mail will be sent to your preferred email address with a password reminder.

TIP: If you get an error message that says your birthday is wrong, please call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST).

27. Why am I getting errors regarding my billing address while trying to complete the checkout process?

As part of an effort to protect you against credit card fraud, our credit card processor performs what is called an address verification service. This service checks to make sure that the billing address you provide us matches against the one on file with the credit card issuer. These fields must match exactly in order to continue the checkout process. Please be sure you are providing the correct billing address and zip code. If you are entering the correct billing address and zip code and are still receiving an address verification error, please contact your issuing bank. You also have the option of selecting alternative payment methods.