Want to return your fit kit? Simply email us by clicking HERE, or give us a call at 1-800-896-9113 to speak with a customer service representative and receive a full refund. The best part? There is no need to send your fit kit back to us—we highly encourage you to pass it along to your friends and family so that they can experience Love at First Fit, Guaranteed℠.
Your satisfaction is guaranteed. If you need to return your purchase, use the pre-paid UPS return label that arrived in your package and complete the following steps:
It is important for us to know the reason you are returning your merchandise. Please complete the Jockey® bra return form that was included in your package. Fill in your order #, return reason code, and any feedback you'd like to share. Be sure to include this form with the merchandise you are returning (it will ensure faster credit.) If you did not receive a return form, please call 1-800-562-5391 and we will be happy to assist you.
Place merchandise into sturdy carton or shipping bag. Fill out your name, address and order number located on the pre-paid UPS label that arrived inside your package. Affix it to the center/outside of your package. Be sure that any address labels from previous labels are removed or crossed out. Seal and secure your package.
Give your package to any UPS driver making a regular pickup or delivery, or take your package to a UPS Drop Box or nearby UPS Store location. You may also call 1-800-PICK-UPS for nearest alternate drop location. Your package will be returned to us via UPS and your account will be credited in a timely manner. A tracking number is provided on your label if you wish to track your package after drop-off.
QUESTIONS? Call us at 1-800-562-5391 (MON-FRI 8:00 - 6:00 CST, SAT-SUN 9:30 - 6:00 CST)
We're so certain you'll absolutely fall in love with your Jockey® bra the first time you try it on, we offer our exclusive Try It, Wear It, Love It! Risk-Free Guarantee.
1. Free Shipping
Once you know your volumetric bra size using your free fit kit, just select your Jockey® bra and shipping is free. That's right, FREE SHIPPING!
2. FULL 100% REFUND
If for any reason, your Jockey® bra is not absolutely the most comfortable and best fitting bra you've ever worn, send it back for a FULL 100% REFUND!
3. WE PAY RETURN SHIPPING
If you do send your bra back, we'll even pay the return shipping. That's how certain we are you'll love your Jockey® bra and be thrilled to know your search for the perfect fit is finally over!