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Jockey® Rewards Terms and Conditions

The Jockey® Rewards program ("Program") is brought to you by Jockey International, Inc., and/or one of its subsidiaries or affiliated companies ("Jockey"). Jockey may, in its sole discretion and at any time, terminate, alter or modify the Program and/or these terms and conditions (“Terms”) without any further obligations and/or benefits to members. Changes may include, among other things, modifying the amount of purchases required to qualify for the various potential rewards tiers, changing the rewards amounts, changing tier benefits, imposing additional restrictions, or terminating the Program, including outstanding Rewards points. Jockey reserves the right to interpret Program rules and policies in its sole discretion and will be the final authority on point credits and Rewards qualifications. Jockey will provide you written notice via email or a notice posted on Jockey.com or other participating Jockey owned and operated website(s) should Jockey terminate, materially alter or modify the Program and/or these Terms. These Terms further incorporate the Terms of Use of the Jockey.com website, as they may be amended from time to time, which also govern your participation in the Program. These Terms and conditions are void where and to the extent prohibited by law.

WHO CAN JOIN

No purchase is necessary to join. The Program is open to legal residents of the 50 United States, the District of Columbia ("D.C."), Puerto Rico, Guam, and Canada, who are 18 years of age or older at the time of sign-up. By joining and participating in the Program, you represent that you are age 18 or older and you agree to these Terms, which govern your membership. Only one account is allowed per individual. Membership is nontransferable. Points cannot be combined across more than one account. Your membership is valid only at any U.S. Jockey retail stores and at Jockey.com. Void where prohibited. Membership begins on the date you join the program. As a member of the Program, you agree to provide and maintain true, accurate, current and complete information about yourself. You may update your profile information at any time, as needed, under your account information on Jockey.com. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any and all activities that occur under your password or account. The Program is for personal use only. You must not share your membership identification and/or password or in any way make them accessible to others. You must immediately inform Jockey customer service team of any unauthorized use of your password or account or any other breach of security.

HOW TO JOIN

To join the Program, you must provide your first and last name, and a valid email address to be eligible for financial incentives in the way of dollar off rewards (see “How to Earn Membership Benefits” and “Redeeming Points” sections for information to be submitted along with exact dollar off rewards for providing the information). Jockey also encourages you to provide a valid mailing address and phone number. A current email address must be on record in order for a member to be eligible to receive select bonus points offers and other membership benefits. When you enroll on Jockey.com, you will receive an acknowledgment email of your rewards membership. When you enroll at any U.S. Jockey retail store, you will receive your membership information from a store associate; you will also need to create an account on Jockey.com using the same email address you provided in-store in order to access and manage your membership information online. You are solely responsible for protecting your membership information and not sharing your membership information with anyone else. By creating an account, you authorize Jockey to share your registration information and transaction history.

Creating an account on Jockey.com will automatically sign you up for the Program.

There is a limit of one (1) membership account per e-mail address, regardless of whether more than one person uses the same e-mail address. The person who is the authorized e-mail account holder of the e-mail address indicated when registering (and who otherwise meets the eligibility criteria) will be deemed the participant in the Program.

Colorado Resident Privacy Disclosures

Categories of Personal Data Collected and Used for Targeting Advertising
  • Name
  • Email Address
  • See Jockey's Jockey Privacy Policy for additional categories of personal data collected when visiting jockey.com
Third Parties Who Perform the Following May Receive Personal Data
  • Fulfilling orders
  • Processing payments
  • Monitoring site activity
  • Conducting surveys
  • Maintaining the Jockey Rewards® program
  • Administering emails
  • Drafting, printing and administering online and paper (i.e. catalogs, mailers flyers) marketing campaigns
  • Conducting sweepstakes, giveaways, drawings, or contests
  • Conducting email, mobile and SMS marketing
  • Providing analytics and analysis
  • Providing webhosting and data storage services
  • Providing call center/chat services and programs
  • Providing coupon delivery services
  • Providing data enhancement services
  • Providing fraud prevention and authentication services
  • Providing warehousing and fulfillment services
  • Providing shipping services
  • See Jockey's Jockey Privacy Policy for additional details about third parties
Why Personal Data is Required to Maintain Reward Membership
  • Identification purposes at the point of sale.
  • A current email address must be on record in order for a member to receive bonus point balances, select bonus points offers and other membership benefits.
  • Fraud detection and to monitor compliance with these Terms.

HOW TO EARN MEMBERSHIP BENEFITS

The Program has three (3) separate tiers: Blue, Silver and Gold. Based on the tiers outlined herein, you will earn points for every dollar spent on any Jockey product purchase at any U.S. Jockey retail store, on Jockey.com, or by scanning receipt displaying qualified Jockey product purchased through an approved retailer or marketplace as defined below.

Tier benefits are as follows:

Blue Tier ($0-$100 spend in the last 365 days)
  • 1 point per $1 spent
  • Free standard shipping on Jockey.com orders over $59
  • Free returns & exchanges on all orders
  • Access to exclusive bonus points events
Silver Tier ($101-$250 spend in the last 365 days)
  • 1.25 points per $1 spent
  • Free standard shipping on all Jockey.com orders
  • Free returns & exchanges on all orders
  • Access to exclusive bonus points events
Gold Tier ($251+ spend in the last 365 days)
  • 1.5 points per $1 spent
  • Free Expedited (2-4 Business Days)* shipping on all Jockey.com orders
  • Free returns & exchanges on all orders
  • Access to exclusive bonus points events & savings
  • Early notice to product launches & promotions
*To review our expedited shipping terms, visit jockey.com/customerservice/shippinginformation.

You may move up Tiers in the first year of membership based on the amount you spend. The benefits of an advanced Tier will not become available to you in your first year until after you have exceeded the applicable spending threshold for that tier. The move in Tier will occur on your subsequent transaction. For purposes of example, if you spend a total of $300 across four transactions (i.e., first purchase total is $110, second purchase total is $80, third purchase is $65 and fourth purchase total is $45) in the first 365 days, you will earn 1 point per dollar on the first transaction equaling 110 points, 1.25 points per dollar on your second and third transactions equaling 181.25 points and 1.5 points per dollar on your fourth transaction equaling 67.50 for a total point accumulation of 358.75 points in the first year. Tier level is based on actual dollars spent (and not on total point accumulation).

For purchases at any U.S. Jockey retail store, you must identify yourself as a Program member at the start of the transaction to earn points and provide your email associated with your membership account. For Jockey.com purchases, you must be signed into your account.

When you join the Program, you will be enrolled in the Blue Tier. You can move up through the different tiers based on your spend within a 365-day period. The date you join Jockey Rewards will start the 365-day period (“Membership Year”). You have until the end of the first Membership Year to reach an elevated tier. The tier you have reached by the end of your first Membership Year will be the tier you have for the second Membership Year. Thereafter, at the end of each Membership Year, you must meet the requalification requirements of your current tier in order to sustain those tier benefits in the following Membership Year. If requalification requirements are not met, your tier will be downgraded to a lower tier level based on your spend in the previous Membership Year. Returns can cause you to drop down multiple levels. For example, if you return an order or product, the points earned will be deducted, which could cause you to drop by that number of points. Furthermore, returns of an order or product from a previous Membership Year may cause your Tier spend requirement to increase for eligibility to advance Tier level or maintain current Tier status for the following Membership Year. For example, you made a purchase of $50 on 10/20/2025, your Membership Year renews 11/13/2025, on 11/15/2025 you return $25 product of from the 10/20/2025 order, then in your current Membership Year you will need to spend $126 to advance from Blue Tier to Silver Tier or to maintain Silver Tier status in the subsequent Membership Year.

Earned points will be awarded to orders after all discounts and/or rewards have been applied. Points earned in a transaction cannot be used on the transaction they were earned and will be available for a future purchase.

Qualifying purchases do not include previous purchases prior to the date you register with the Program, purchases from approved retailers or marketplaces, sales tax, shipping, donations, or gift card purchases ("Excluded Items"). Jockey may add or delete Excluded Items at any time in its sole discretion. Qualifying purchases towards Tier level spend are in U.S. Dollars at participating U.S. Jockey retail stores and on Jockey.com only. Only one (1) membership account may be used in connection with a transaction. Program benefits can only be earned under the Program for purchase of Jockey product for personal use. Program benefits cannot be earned and/or used under the Program for purchase of Jockey product for resale purposes. Benefits applied for purchase of Jockey product for resale purposes is a violation of these Terms and conditions and subjects the membership account to termination by Jockey in its sole discretion. In addition to earning points for purchases, you can also earn bonus points with the following activities:

ACTIVITY NUMBER OF POINTS EARNED DETAILS
CREATE AN ACCOUNT 20 One-time only
SUBSCRIBE TO EMAIL 20 One-time only
CATALOG SUBSCRIPTION 20 One-time only
ENTER YOUR BIRTHDAY 10 One-time only
SUBSCRIBE TO SMS/TEXT MESSAGING 20 By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages from Jockey at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply; View Terms & Privacy.
PURCHASE AGAIN WITHIN 90 DAYS 50 Available on one (1) purchase every 90-days
WRITE A PRODUCT REVIEW 15 Available twice (2) per month; on Jockey.com only. Must include the “Incentive Review” badge Email used for submitting product review on Jockey.com must match email associated with your Jockey Rewards account to receive allotted points. For the avoidance of doubt, you are free to determine the content of your review provided that you comply with terms and conditions presented to you when submitting your review. Your review should be your honest opinion.

Existing Jockey Rewards account holders can start earning points from the day they have been migrated to the Program. However, no prior transactions or activities will be eligible for points. New members will start earning points from the date they register with the Program; however, no prior transactions or activities will be eligible for points. From time to time, Jockey, in its sole discretion, may change, discontinue, or add activities where you can earn points and change the number of points earned, with or without prior notification to you.

Receipt Scanning

You will also be able to earn points when you shop at one of the approved retailers and marketplaces listed below by scanning your receipt, within six (6) months of date of purchase, displaying your qualified Jockey product purchase. To earn points from the approved retailers and marketplaces, you must be a member of the Program prior to the purchase date. No transactions or activities from prior to you becoming a member of the Program will be eligible for points. To scan a receipt, log into your account on Jockey.com, and go to your rewards dashboard. On your rewards dashboard there will be a receipt upload scanning tab that allows you to complete form with all required information (retailer/ marketplace name and/or store number, receipt/transaction number, and email associated with your Jockey Rewards account) and upload a receipt from one of the approved retailers or marketplaces you have purchased qualified Jockey product (either online or in-store). Jockey reserves the right to reasonably request additional receipt information for the sole purpose to verify purchase of qualified Jockey product. Scanned receipts are moderated by Jockey. The scanned receipt will be set to a "pending" status until a Jockey admin can review to verify purchase of qualified Jockey product. Receipts of purchases from non-approved retailers, Jockey product sold in other countries around the world (i.e., product sold on our Jockey.eu website or at EU retailers, our store on Amazon.mx, our licensee markets, etc.), or from approved retailers and marketplaces displaying a purchase date older than six (6) months or date prior to you joining the Program, are not eligible for points and will be rejected if scanned. Receipt scanning is only eligible for earning points and will not count towards Tier spend levels.

Receipt scanning is exclusive to the following list of approved retailers and marketplaces:

  • Amazon US & CA*
  • Belk
  • JCPenney
  • Kohl's
  • Target
  • Walmart*
*Valid only on orders filled by Jockey International, Inc. Not valid on any 3rd-party filled orders on these marketplaces.

Redeeming Points

Points can only be redeemed for dollar-off rewards on your purchase at checkout on Jockey.com or at any U.S. Jockey retail store. Reward redemption amounts are preset as stated below and cannot be redeemed in any other points and/or dollar amounts. Furthermore, points cannot be redeemed for gift cards, a cash value, or previous purchases.

Reward redemption amounts:
  • 50 points = $2.50
  • 100 points = $5.00
  • 200 points = $10.00
  • 300 points = $15.00

On Jockey.com, you will have the option in your cart and again at checkout to redeem points by selecting one (1) of the reward redemption amounts based on the amount of points you have available or you may elect to save points for later by not redeeming them. At any U.S. Jockey retail store, the store associate will notify you of the amount of points available to redeem and will ask if you would like to redeem points for one (1) of the reward redemption amounts or save for later. Only one (1) redemption amount may be used per transaction. If you wish to redeem points, you may either select the maximum amount available to redeem or select a lower dollar-off reward amount. The maximum points you will be able to redeem per transaction is 300 points for a $15 dollar-off reward.

Redeemed dollar-off reward amount will be calculated and deducted amongst the purchase price of all items in your cart, at Jockey’s sole discretion, at checkout before all other discounts, promotions, offers, coupons, flash sales, and/or limited time deals, and prior to tax and shipping.

Points earned will expire based on a rolling 365-day basis (i.e., points earned on 7/1/2024 will expire on 7/1/2025). If you do not use your points on rewards prior to expiration, you will lose those earned points. Expired points will not be replaced.

ORDER OR PRODUCT RETURNS

If you return an order or product, the points earned at time of purchase will be deducted from your point balance.

Points redeemed for any dollar-off reward, including the dollar-off reward amount, are forfeited on orders returned where reward points were redeemed within the order. Only the total amount charged to you will be refunded to your original payment method (“Out-of-Pocket Expense”).

For example:
  • Full order return: You redeem 300 points for a $15 dollar-off reward, the order total charged to your credit card was $35 (Out-of-Pocket Expense is $35). When you return the entire order, you will receive a refund of $35 back to your credit card, and you lose the 300 points.
  • Partial order return: You redeem 300 points for a $15 dollar-off reward on an order consisting of 3 items. After reward remediation is applied amongst all 3 items, item 1 cost is $10, item 2 cost is $12 and item 3 cost is $18, therefore, the order total charged to your credit card was $40 (Out-of-Pocket Expense is $40). If you return two items, the maximum amount of eligible refund to receive is the final cost per item returned (i.e., if returning items 1 & 2 maximum refund is $22), and you lose the 300 points.

MEMBER USE OF ACCOUNT

By being a member of the Program, you agree that you shall not:

  • access, use, reproduce, modify, download, sell, transfer, publish or otherwise make available your membership of the Program for any commercial purposes;
  • do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Program;
  • abuse your membership of the Program or use it for any unlawful or unauthorized purpose (which include transmitting any computer viruses through your account or using your account in a manner which is discriminatory, offensive, abusive, malicious, defamatory, or other violates or infringes the rights of anyone else); and
  • transfer, sell, or barter (or attempt to transfer, sell, or barter) any of your rewards or member-exclusive promotional offers.

MEMBERSHIP CANCELLATION, MODIFICATION, EXPIRATION AND TERMINATION

You may cancel your membership at any time by notifying Jockey Customer Service by mail or telephone:

  • By mail at:
    Jockey Rewards c/o Jockey International, Inc. P.O. Box 1417 Kenosha, WI 53141-1417 USA
  • By phone: Call toll free 1-800-562-5391

Cancellation may take from six to eight weeks to finalize. If you do not make any qualifying purchases with your member account over a three (3) year timeframe, Jockey may, in its sole discretion, terminate your account on or after the last day of that calendar year.

Jockey may cancel your Program membership at any time if Jockey, in its sole discretion, determines that you (a) are ineligible, (b) have violated any of these Terms, any of the eComm Terms of Use, any applicable product terms of sale or any applicable law, rule or regulation, (c) engaged in any deception, forgery, fraud or committed any other abuse of the Program, (d) used the Program in furtherance of a commercial purpose, and/or (e) attempt to merge your account with another customer’s account or attempt to obtain rewards from purchases made by other customers. Further, Jockey reserves the right to revoke some or all of your points or rewards if Jockey determines that you received points or a reward due to an error, through fraud or deception, or in any manner not authorized.

If you or Jockey cancel your Program membership or if you request Jockey to delete your personal information, you will lose all your accumulated points. If you cancel your membership, you may choose to rejoin the Program by registering as provided herein. When restarting your Program membership, your previously earned points will not continue to your new Program membership.

In all matters relating to the administration of the Program, the decisions of Jockey are final. Jockey reserves the right to cancel, amend or revoke any program, including, without limitation, the Program, at any time due to reasonable business consideration or circumstances beyond its control or as required by applicable law. Please check these Terms regularly to ensure that you understand the up-to-date terms that apply in relation to your membership of the Program.

HOW TO CONTACT THE JOCKEY REWARDS PROGRAM

For information about your account or to update your account, contact Jockey's Customer Service or visit Jockey.com or another participating Jockey owned and operated website(s). Please have your membership information when logging into your account or contacting Customer Service. You can contact us by mail or telephone at the contact details provided above.

JOCKEY'S PRIVACY POLICY AND COMMUNICATIONS TO YOU

By becoming a member of the Program, you agree to receive advertising, marketing materials and other communications from Jockey. See Jockey’s Terms of Use for the terms and conditions that apply. You may opt out of receiving communications from Jockey by following the unsubscribe or opt-out instructions in Jockey's Privacy Policy, or if you receive an e-mail communication from Jockey, by clicking "Unsubscribe" or "Opt Out" at the bottom of the e-mail. Please note, however, that by unsubscribing to Jockey's communication or by withdrawing consent some services Jockey offers to you may become unavailable. Also note that removal from Jockey's contact list will not prevent you from receiving e-mail communications relating to any Jockey.com purchase order you place with Jockey, subsequent to opting-out.

LIMITATION OF LIABILITY

EXCEPT AS PROHIBITED BY APPLICABLE NEW JERSEY LAW, JOCKEY SHALL NOT BE LIABLE FOR ANY CLAIMS, ACTIONS, INJURY, LOSS OR DAMAGE OF ANY KIND, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY OR DEATH, RESULTING FROM THE PROGRAM. THIS LIMITATION OF LIABILITY IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; LOSS OR DAMAGE TO PROPERTY; AND CLAIMS OF THIRD PARTIES. YOU ACKNOWLEDGE AND AGREE THAT JOCKEY HAS NOT MADE AND IS NOT IN ANY MANNER RESPONSIBLE OR LIABLE FOR ANY WARRANTY, REPRESENTATION, OR GUARANTEE, STATUTORY, EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE), IN FACT OR IN LAW, RELATIVE TO THE PROGRAM. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, JOCKEY DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO JOCKEY.COM OR ANY OTHER PARTICIPATING JOCKEY OWNED AND OPERATED WEBSITE(S) AND JOCKEY SHALL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS RELATED THERETO.

DISPUTE RESOLUTION - ARBITRATION AGREEMENT, JURY TRIAL WAIVER, AND CLASS ACTION WAIVER

WAIVER, AND JURY TRIAL WAIVER

PLEASE READ THIS DISPUTE RESOLUTION SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS. IT PROVIDES FOR THE RESOLUTION OF MOST DISPUTES (AS SET FORTH BELOW) THROUGH INDIVIDUAL ARBITRATION INSTEAD OF COURT TRIALS AND CLASS ACTIONS. ARBITRATION IS LESS FORMAL THAN A LAWSUIT IN COURT, USES A NEUTRAL ARBITRATOR INSTEAD OF A JUDGE OR JURY, AND DISCOVERY IS MORE LIMITED. ARBITRATION AWARDS ARE FINAL AND BINDING AND SUBJECT TO ONLY LIMITED REVIEW BY A COURT. THIS SECTION ALSO CONTAINS A JURY TRIAL WAIVER AND A WAIVER OF ANY AND ALL RIGHTS TO PROCEED IN A CLASS, COLLECTIVE, CONSOLIDATED, PRIVATE ATTORNEY GENERAL, OR REPRESENTATIVE ACTION IN ARBITRATION OR IN LITIGATION TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

“Dispute” shall be interpreted broadly and cover any claim or controversy arising out of or relating in any way whatsoever to your relationship or interaction with Jockey, its agents, and its present and future subsidiaries, affiliates, and designees whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory. Examples of relationships or interactions giving rise to a covered claim include, without limitation: (1) any claim or action you may have against Jockey in connection with the Platform, Jockey's email marketing program, and Jockey's text/SMS marketing program; (2) any claim or action Jockey may have against you in connection with the Platform, Jockey's email marketing program, and Jockey's text/SMS marketing program; (3) any claim or action relating to your membership in any Jockey loyalty or rewards program; (4) any claim or action relating to any communications between you and Jockey; (5) any claim or action relating to your participation in a Jockey promotion or sweepstakes; (6) any claim or action relating to your purchase of products or services offered, sold, or distributed by Jockey including, but not limited to, any Dispute arising from the advertising of, or the sales practices related to, such products and services; and (7) any claim or action to enforce these Terms or to object to these Terms. If you are a Jockey rewards member, Dispute shall also include all disputes that arose before your enrollment in, and after the cancellation or termination of, the Jockey rewards program, including any claims that are the subject of purported class action litigation. Dispute shall include, but not be limited to: (1) any dispute or claim that arose before the existence of these or any prior Terms (including, but not limited to, claims relating to advertising); (2) any dispute or claim that is the subject of purported class action litigation in which you are not a member of a certified class; and (3) any dispute or claim that may arise after termination of these Terms. Dispute, however, does not include disputes or claims seeking to enjoin the misuse of intellectual property rights, which may be brought in a court of competent jurisdiction.

Arbitration:
Neither you nor Jockey will be able to sue in court in connection with a Dispute. All Disputes (whether contracts, tort, or otherwise), including all statutory claims and disputes, must be resolved through binding individual (non-class) arbitration, except that you and Jockey are not required to arbitrate any: (i) disputes or claims within the jurisdiction of a small claims court consistent with the jurisdictional and dollar limits that may apply, as long as it is an individual dispute and not a class action, or (ii) disputes or claims where the only relief sought is injunctive relief. The arbitrator shall decide all issues except the following (which are for a court of competent jurisdiction to decide): (1) issues that are reserved for a court in these Terms; (2) issues that relate to the scope, validity, or enforceability of the Arbitration Agreement, Class Action Waiver, Jury Trial Waiver, or any of the provisions of this Dispute Resolution section; and (3) issues that relate to the arbitrability of any Dispute. These Terms and this Arbitration Agreement do not prevent you from bringing a Dispute to the attention of any government agency. You and Jockey agree that these Terms evidence a transaction in interstate commerce and that this Arbitration Agreement will be interpreted and enforced in accordance with the Federal Arbitration Act and federal arbitration law (not state arbitration law). You indicate your acceptance of these Terms, including this agreement to arbitrate, by continuing to use the Platform after having the opportunity to review these Terms.

You and Jockey intend for this to be an agreement for arbitration that can be enforced under the Federal Arbitration Act (FAA), 9 U.S.C.A. §§ 1–16. The rules in arbitration are different than the rules in court. There's no judge or jury, and review is limited, but an arbitrator can award the same damages and relief and must honor the same limitations stated in the agreement as a court would. More information on the rules in arbitration is provided below.

Informal Dispute Resolution:
First, Jockey would like to address any Disputes without the need for arbitration. If you have a Dispute with Jockey that is subject to arbitration, then prior to initiating arbitration, you agree to mail an individualized request ("Pre-Arbitration Demand") to Jockey International, Inc., P.O. Box 1417, Kenosha, WI 53141-1417, Attn: Legal Department, so that we can work together to resolve the dispute. A Pre-Arbitration Demand is valid only if it pertains to, and is on behalf of, a single individual. A Pre-Arbitration Demand brought on behalf of multiple individuals is invalid as to all. The Pre-Arbitration Demand must include: (i) your name, telephone number, email address, and mailing address, (ii) the name, telephone number, mailing address, and email address of your counsel, if any, (iii) a description of your dispute, and (iv) your signature. Likewise, if Jockey has a Dispute with you, Jockey will send an email or mail with its individualized Pre-Arbitration Demand, including the requirements listed above, to the email address or mailing address associated with your account. If the dispute is not resolved within sixty (60) calendar days of the date that you or Jockey send your Pre-Arbitration Demand, arbitration may then be filed. You agree that compliance with the subsection is a condition precedent to commencing arbitration, and that the arbitrator shall dismiss any arbitration filed without fully and completely complying with these informal dispute resolution procedures. You and Jockey agree that any Dispute subject to arbitration under this Arbitration Agreement not resolved informally must be filed in arbitration within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.

Arbitration Procedure:
The Federal Arbitration Act (“FAA”), including its procedural provisions, governs the interpretation and enforcement of this Arbitration Agreement, and not state law. If after completing the informal dispute resolution process discussed above, either you or Jockey wishes to initiate arbitration, the arbitration will be conducted by Judicial Arbitration and Mediation Services, Inc. (“JAMS”) in accordance with the JAMS Comprehensive Arbitration Rules & Procedures, available at https://www.jamsadr.com/rules-comprehensive-arbitration/, or, by mutual agreement of the parties after the arbitration is initiated, the JAMS Streamlined Arbitration Rules & Procedures available at https://www.jamsadr.com/rules-streamlined-arbitration/ (collectively, “JAMS Rules”), as modified by this Arbitration Agreement, in effect at the time of arbitration, except as supplemented, where applicable, by the JAMS Mass Arbitration Procedures and Guidelines (the “JAMS Mass Arbitration Procedures”), available at https://www.jamsadr.com/mass-arbitration-procedures, as modified by this Arbitration Agreement. All sets of rules mentioned in the prior sentence are also available by calling JAMS at 1-800-352-5267. The rules of the arbitral forum will govern all aspects of this arbitration, except to the extent those rules conflict with these Terms. The arbitration will be conducted in Kenosha, Wisconsin, unless the parties agree to another location, by a single neutral arbitrator who shall be selected from an appropriate list of JAMS arbitrators in accordance with the JAMS Rules or JAMS Mass Arbitration Procedures. Any Dispute where the total amount sought is less than US$10,000 may be resolved through binding non-appearance-based arbitration conducted by telephone, online, written submissions, or any combination of the three, at the option of the party seeking relief. For Disputes where the total amount sought is US$10,000 or more, the right to a hearing will be determined by the arbitral forum’s rules. The arbitrator will have the authority to award monetary damages and to grant any non-monetary remedy or relief available to an individual under law, the arbitral forum’s rules, and these Terms. The arbitrator will issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The arbitrator has the same authority to award relief on an individual basis that a judge in a court of law would have. This includes but is not limited to the ability of the arbitrator to award fees and costs if the arbitrator determines that a claim or defense is frivolous or was brought for an improper purpose, for the purpose of harassment, or in bad faith. The award of the arbitrator is final and binding upon you and Jockey. Any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. If for any reason, JAMS cannot or will not provide this arbitration, the parties may ask any court of competent jurisdiction to select an arbitrator from a list provided by the parties. Your responsibility to pay any filing, administrative, and arbitrator costs will be as set forth in the applicable JAMS rules. If you have a gross monthly income of less than 300% of the federal poverty guidelines, you may be entitled to a waiver of certain arbitration costs. Further, if the amount of the initial filing fee is more than you would have to pay to file a Complaint in the United States District Court for the Eastern District of Wisconsin (or, for cases where that court would lack original jurisdiction, the Kenosha County, Wisconsin, Circuit Court), Jockey will pay the difference between the initial filing fee and the amount you would have to pay to file a Complaint in Court. Otherwise, the JAMS Rules and/or JAMS Mass Arbitration Procedures shall govern the payment of arbitration fees, unless otherwise provided in this Arbitration Agreement.

Judgment on the award may be entered in any court having jurisdiction.

To the extent that a party commences any action which includes both Disputes and matters to which this Arbitration Agreement does not apply, consideration of such matters not subject to this Arbitration Agreement shall be stayed until the Disputes are fully arbitrated. Then, any such matters not subject to this Arbitration Agreement will be considered by any court of competent jurisdiction.

Mass Arbitrations:
If 75 or more individuals submit similar arbitration claims and are represented by either the same law firm or law firms acting in coordination, you and Jockey agree that the JAMS Mass Arbitration Procedures will apply. The JAMS Mass Arbitration Procedures are designed to facilitate the fair, expeditious, and efficient resolution of mass arbitration.

For any mass arbitration, JAMS will appoint a "process administrator" who will determine all preliminary and administrative matters as may be necessary to ensure the orderly and efficient resolution of the claims. This will include determining, among other things, whether each party has met the applicable filing requirements and conditions precedent to submit their claims to arbitration, and which demands for arbitration should be included as part of the mass arbitration proceeding.

All demands for arbitration included as part of the mass arbitration proceeding must be resolved in stages. You agree to this process even though it may delay the arbitration of your claim. In the first stage, claimant's counsel and Jockey will each select 5 cases (10 cases total), unless the parties agree to another number, to be resolved individually by different arbitrators. In the meantime, no other cases may proceed in arbitration, and JAMS must not charge a case management fee or an arbitration appointment fee for those cases.

After this first stage of cases is completed, the parties must engage in a single mediation, before a retired federal or state-court judge (unless the parties agree otherwise), of all remaining cases, and Jockey will pay the mediation fee. If the parties cannot resolve the remaining cases after mediation, you and Jockey agree that the process administrator will batch, consolidate, or otherwise group any remaining arbitration demands to the greatest extent possible.

Confidentiality:
To the fullest extent permitted by applicable law, all materials and documents exchanged during the arbitration will be kept confidential.

Class or Consolidated Action Waiver:
YOU AND JOCKEY AGREE THAT, EXCEPT AS SPECIFIED ABOVE IN THE MASS ARBITRATION SECTION, ALL DISPUTES WITHIN THE SCOPE OF THIS ARBITRATION AGREEMENT MUST BE ARBITRATED OR LITIGATED ON AN INDIVIDUAL BASIS AND NOT ON A CLASS BASIS AND NOT AS A PRIVATE ATTORNEY GENERAL. CLAIMS OF MORE THAN ONE USER OR CUSTOMER CANNOT BE ARBITRATED OR LITIGATED JOINTLY OR CONSOLIDATED WITH THOSE OF ANY OTHER USER OR CUSTOMER, EXCEPT AS SPECIFIED IN THE MASS ARBITRATION SECTION. This subsection does not prevent you or Jockey from participating in a class-wide settlement of claims. Notwithstanding any other provision of these Terms, the Arbitration Agreement, JAMS Rules, or JAMS Mass Arbitration Procedures, disputes regarding the interpretation, applicability, or enforceability of this waiver may be resolved only by a court and not by an arbitrator. IF THIS CLASS ACTION WAIVER IS LIMITED, VOIDED, OR FOUND UNENFORCEABLE, THEN, UNLESS THE PARTIES MUTUALLY AGREE OTHERWISE, THE PARTIES' AGREEMENT TO ARBITRATE SHALL BE NULL AND VOID WITH RESPECT TO SUCH PROCEEDING SO LONG AS THE PROCEEDING IS PERMITTED TO PROCEED AS A CLASS ACTION. IN SUCH CIRCUMSTANCES, ANY PUTATIVE CLASS, PRIVATE ATTORNEY GENERAL, OR CONSOLIDATED OR REPRESENTATIVE ACTION THAT IS PERMITTED TO PROCEED MUST BE BROUGHT IN A COURT OF PROPER JURISDICTION AND NOT IN ARBITRATION.

Jury Trial Waiver:
YOU AND JOCKEY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and Jockey are instead electing to have Disputes resolved by arbitration. Arbitration procedures are typically more limited, more efficient, and less costly than rules applicable in court and are subject to very limited review by a court. In any litigation between you and Jockey over whether to vacate or enforce an arbitration award, YOU AND JOCKEY WAIVE ALL RIGHTS TO A JURY TRIAL, and elect instead to have the dispute be resolved by a judge.

Applicable Law and Venue:
THE FEDERAL ARBITRATION ACT AND APPLICABLE FEDERAL LAW (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE STATE OF WISCONSIN), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS AND APPLY TO ANY DISPUTES BETWEEN YOU AND JOCKEY. UNLESS YOU AND JOCKEY AGREE OTHERWISE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE STATE AND FEDERAL COURTS THAT ENCOMPASS KENOSHA COUNTY, WISCONSIN, SHALL HAVE EXCLUSIVE JURISDICTION OVER ANY DISPUTES (EXCEPT FOR CLAIMS BROUGHT IN SMALL CLAIMS COURT) THAT ARE NOT SUBJECT TO ARBITRATION, THAT ARE OPTED OUT OF ARBITRATION PURSUANT TO THESE TERMS, OR OVER ANY ACTION THAT SEEKS TO ENFORCE OR CHALLENGE THE ENFORCEABILITY OF THE ARBITRATION AGREEMENT OR ANY PROVISION OF THE ARBITRATION AGREEMENT OR THESE TERMS. YOU AND JOCKEY CONSENT TO THE EXCLUSIVE JURISDICTION OF THOSE COURTS AND WAIVE ANY OBJECTIONS AS TO PERSONAL JURISDICTION OR AS TO THE LAYING OF VENUE IN SUCH COURTS BECAUSE OF (1) INCONVENIENT FORUM OR (2) ANY OTHER BASIS OR RIGHT TO SEEK TO TRANSFER OR CHANGE VENUE OF ANY SUCH ACTION TO ANOTHER COURT.

Right to Opt Out:
You may opt out of the foregoing Arbitration provision by notifying Jockey in writing within 30 days of the date you first used the Platform. To opt out, you must send a written notification to Jockey at Jockey International, Inc., P.O. Box 1417, Kenosha, WI, 53141-1417, Attn: Legal Department, that includes (i) your name, account username, address, telephone number and email address, and (ii) a clear statement indicating that you do not wish to resolve claims through arbitration and demonstrating compliance with the 30-day time limit to opt out of the above arbitration provision.

Future Changes to Arbitration Agreement:
If Jockey makes any future changes to this Arbitration Agreement (other than a change to our contact information), you may reject any such change by sending written notice to the following address within 30 days of the change to Jockey at Jockey International, Inc., P.O. Box 1417, Kenosha, Wisconsin, 53141-1417, Attn: Legal Department, that includes (i) your name, account username, address, telephone number and email address, and (ii) a clear statement indicating that you do not agree to the changed terms.

GENERAL TERMS

Program points, rewards, benefits, and discounts have no cash value and are nontransferable. Lost or stolen program bonus offers will not be replaced, except in Jockey's sole discretion. Jockey is not responsible for communication errors due to a change of email address, mailing address or other changes in contact information. Other restrictions or exclusions may apply.

The Program has no limit on the amount of points you can earn and/or redeem throughout the Membership Year. There is only the maximum redemption amount per single transaction as stated herein these Terms. Reward activity (i.e., earning/redeeming points) will take up to 3-5 business days to reflect on your loyalty dashboard in your account.

COPYRIGHT AND TRADEMARKS

© 2026 Jockey International, Inc. All Rights Reserved. JOCKEY and all other designated trademarks are trademarks of Jockey International, Inc.

These Terms and conditions are effective as of December 5, 2025.