Jockey® rewards Terms and Conditions
WHO CAN JOIN
No purchase is necessary to join. The Program is open to legal residents of the 50 United States, the District of Columbia ("D.C."), Puerto Rico, Guam, and Canada, who are 18 years of age or older at the time of sign-up. By joining and participating in the Program, you represent that you are age 18 or older and you agree to these terms and conditions, which govern your membership. Only one account is allowed per individual. Membership is nontransferable. Points cannot be combined across more than one account. Your membership is valid only at any U.S. Jockey retail stores and at Jockey.com. Void where prohibited. Jockey’s employees and their spouses/domestic partners are not eligible to participate in the Program. Membership begins on the date you join the program. As a member of the Program, you agree to provide and maintain true, accurate, current and complete information about yourself. You are responsible for maintaining the confidentiality of your password and account, and are fully responsible for any and all activities that occur under your password or account. The Program is for personal use only. You must not share your membership identification and/or password or in any way make them accessible to others. You must immediately inform Jockey customer service team of any unauthorized use of your password or account or any other breach of security.
HOW TO JOIN
To join the Program, you must provide your first and last name, and a valid email address. Jockey also encourages you to provide a valid mailing address and phone number. A current email address must be on record in order for a member to be eligible to receive select bonus offers and other membership benefits. When you enroll on Jockey.com, you will receive an email confirming your membership information. When you enroll at any U.S. Jockey retail store, you will receive your membership information from a store associate; you will also need to create an account on Jockey.com using the same email address you provided in-store in order to access and manage your membership information online. You are solely responsible for protecting your membership information and not sharing your membership information with anyone else. By creating an account, you authorize Jockey to share your registration information and transaction history.
Creating an account on Jockey.com will automatically sign you up for the Program.
There is a limit of one (1) membership account per e-mail address, regardless of whether more than one person uses the same e-mail address. The person who is the authorized e-mail account holder of the e-mail address indicated when registering (and who otherwise meets the eligibility criteria) will be deemed the participant in the Program.
HOW TO EARN MEMBERSHIP BENEFITS
The Program has three (3) separate tiers: Blue, Silver and Gold. Based on the tiers outlined herein, you will earn points for every dollar spent on any Jockey product purchase at any U.S. Jockey retail store, on Jockey.com, or by scanning receipt displaying qualified Jockey product purchased through an approved retailer or marketplace as defined below.
Tier benefits are as follows:
Blue Tier ($0-$100 spend in the last 365 days)
- 1 point per $1 spent
- Free standard shipping on Jockey.com orders over $59
- Free returns & exchanges on all orders
- Access to exclusive bonus events
Silver Tier ($101-$250 spend in the last 365 days)
- 1.25 point per $1 spent
- Free standard shipping on all Jockey.com orders
- Free returns & exchanges on all orders
- Access to exclusive bonus events
Gold Tier ($251+ spend in the last 365 days)
- 1.5 point per $1 spent
- Free Expedited (2-4 Business Days)* shipping on all Jockey.com orders
- Free returns & exchanges on all orders
- Access to exclusive bonus events & savings
- Early notice to product launches & promotions
*To review our expedited shipping terms, visit jockey.com/customerservice/shippinginformation.
You may move up Tiers in the first year of membership based on the amount you spend. The benefits of an advanced Tier will not become available to you in your first year until after you have exceeded the applicable spending threshold for that tier. The move in Tier will occur on your subsequent transaction. For purposes of example, if you spend a total of $300 across four transactions (i.e., first purchase total is $110, second purchase total is $80, third purchase is $65 and fourth purchase total is $45) in the first 365 days, you will earn 1 point per dollar on the first transaction equaling 110 points, 1.25 points per dollar on your second and third transactions equaling 181.25 points and 1.5 points per dollar on your fourth transaction equaling 67.50 for a total point accumulation of 358.75 points in the first year. Tier level is based on actual dollars spent (and not on total point accumulation).
For purchases at any U.S. Jockey retail store, you must identify yourself as a Program member at the start of the transaction to earn points and provide your email associated with your membership account. For Jockey.com purchases, you must either sign into your account or use your email address associated with your membership account at checkout.
When you join the Program, you will be enrolled in the Blue Tier. You can move up through the different tiers based on your spend within a 365-day period. Your first purchase date will start the 365-day period (“Membership Year”). You have until the end of the first Membership Year to reach an elevated tier. The tier you have reached by the end of your first Membership Year will be the tier you have for the second Membership Year. Thereafter, at the end of each Membership Year, you must meet the requalification requirements of your current tier in order to sustain those tier benefits in the following Membership Year. If requalification requirements are not met, your tier will be downgraded to a lower tier level based on your spend in the previous Membership Year. Returns can cause you to drop down multiple levels. For example, if you return an order or product, the points earned will be deducted, which could cause you to drop by that number of points.
Earned points will be awarded to orders after all discounts and/or rewards have been applied. Points earned in a transaction cannot be used on the transaction they were earned and will be available for a future purchase.
Qualifying purchases do not include sales tax, shipping, donations, or gift card purchases ("Excluded Items"). Jockey may add or delete Excluded Items at any time in its sole discretion. Purchases are in U.S. Dollars at participating U.S. Jockey retail stores and on Jockey.com. Only one (1) membership account may be used in connection with a transaction. Program benefits can only be earned under the Program for purchase of Jockey product for personal use. Program benefits cannot be earned and/or used under the Program for purchase of Jockey product for resale purposes. Benefits applied for purchase of Jockey product for resale purposes is a violation of these terms and conditions and subjects the membership account to termination by Jockey in its sole discretion. In addition to earning points for purchases, you can also earn bonus points with the following activities:
|ACTIVITY||NUMBER OF POINTS EARNED||NUMBER OF POINTS EARNED|
|CREATE AN ACCOUNT||20||One-time only|
|SUBSCRIBE TO EMAIL||20||One-time only|
|ENTER YOUR BIRTHDAY||10||One-time only|
|SUBSCRIBE TO SMS/TEXT MESSAGING||20||By signing up via text, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) from Jockey at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms & Privacy.|
|PURCHASE AGAIN WITHIN 90 DAYS||50||Available on one (1) purchase every 90-days|
|WRITE A PRODUCT REVIEW||15||Available twice (2) per month; on Jockey.com only Must include the “Incentive Review” badge Email used for submitting product review on Jockey.com must match email associated with your Jockey rewards account to receive allotted points. For the avoidance of doubt, you are free to determine the content of your review provided that you comply with terms and conditions presented to you when submitting your review. Your review should be your honest opinion.|
Existing Jockey rewards account holders can start earning points from the day they have been migrated to the Program. However, no prior transactions or activities will be eligible for points. New members will start earning points from the date they register with the Program; however, no prior transactions or activities will be eligible for points. From time to time, Jockey, in its sole discretion, may change, discontinue, or add activities where you can earn points and change the number of points earned, with or without prior notification to you.
You will also be able to earn points when you shop at one of the approved retailers and marketplaces listed below by scanning your receipt displaying your qualified Jockey product purchase. To scan a receipt, log into your account on Jockey.com, and go to your rewards dashboard. On your rewards dashboard there will be a receipt upload scanning tab that allows you to upload a receipt from one of the approved retailers or marketplaces you have purchased qualified Jockey product (either online or in-store). Scanned receipts are auto moderated by Annex Cloud software and will automatically award points for qualified Jockey product purchases identified on the scanned receipt. For scanned receipts that cannot be read easily by the Annex Cloud software (e.g., ripped, crumpled, coffee spills, etc.), the scanned receipt will be set to a "pending" status until an admin can review to verify purchase of qualified Jockey product. Receipts of purchases from non-approved retailers or Jockey product sold in other countries around the world (i.e., product sold on our Jockey.eu website or at EU retailers, our store on Amazon.mx, our licensee markets, etc.) are not eligible to scan receipts in for points and will be rejected if scanned.
Receipt scanning is exclusive to the following list of approved retailers and marketplaces:
*Valid only on orders filled by Jockey International, Inc. Not valid on any 3rd-party filled orders on these marketplaces.
Points can only be redeemed for dollar-off rewards on your purchase at checkout on Jockey.com or at any U.S. Jockey retail store. Reward redemption amounts are preset as stated below and cannot be redeemed in any other points and/or dollar amounts. Furthermore, points cannot be redeemed for gift cards, a cash value, or previous purchases. Reward redemption amounts:
Reward redemption amounts:
On Jockey.com, you will have the option in your cart and again at checkout to redeem your maximum amount of points available or you may elect to save points for later by not redeeming them. At any U.S. Jockey retail store, the store associate will notify you of your maximum amount of points available to redeem and will ask if you would like to redeem points or save for later. Only one (1) redemption amount may be used per transaction. If you wish to redeem points, the maximum amount available to redeem will be automatically selected and you will not be able to select a lower dollar-off reward amount. The maximum points you will be able to redeem per transaction is 300 points for a $15 dollar-off reward.
Redeemed dollar-off reward amount will be deducted from your purchase total at checkout before all other discounts, promotions, offers, coupons, flash sales, and/or limited time deals, and prior to tax and shipping.
Points earned will expire based on a rolling 365-day basis (i.e., points earned on 7/1/2022 will expire on 7/1/2023). If you do not use your points on rewards prior to expiration, you will lose those earned points. Expired points will not be replaced.
ORDER OR PRODUCT RETURNS
If you return an order or product, the points earned at time of purchase will be deducted from your point balance.
Points redeemed for any dollar-off reward, including the dollar-off reward amount, are forfeited on orders returned where reward points were redeemed within the order. Only the total amount charged to you will be refunded to your original payment method (“Out-of-Pocket Expense”).
MEMBER USE OF ACCOUNT
By being a member of the Program, you agree that you shall not:
- access, use, reproduce, modify, download, sell, transfer, publish or otherwise make available your membership of the Program for any commercial purposes;
- do any act or thing that might damage, disrupt or otherwise interfere with the operation of the Program;
- abuse your membership of the Program or use it for any unlawful or unauthorized purpose (which include transmitting any computer viruses through your account or using your account in a manner which is discriminatory, offensive, abusive, malicious, defamatory, or other violates or infringes the rights of anyone else); and
- transfer, sell, or barter (or attempt to transfer, sell, or barter) any of your rewards or member-exclusive promotional offers.
MEMBERSHIP CANCELLATION, MODIFICATION, EXPIRATION AND TERMINATION
You may cancel your membership at any time by notifying Jockey Customer Service by mail, e-mail or telephone:By mail at: Jockey rewards c/o Jockey International, Inc. P.O. Box 1417 2300 60th Street Kenosha, WI 53140-1417 USA By e-mail: [email protected] By phone: Call toll free 1.800.562.5391
Cancellation may take from six to eight weeks to finalize. If you do not make any qualifying purchases with your member account over a three (3) year timeframe, Jockey may, in its sole discretion, terminate your account on or after the last day of that calendar year.
Jockey may cancel your Program membership at any time if Jockey, in its sole discretion, determines that you (a) are ineligible, (b) have violated any of these Terms, any of the eComm Terms and Conditions, any applicable product terms of sale or any applicable law, rule or regulation, or (c) engaged in any deception, forgery, fraud or committed any other abuse of the Program. Further, Jockey reserves the right to revoke some or all of your points or rewards if Jockey determines that you received points or a reward due to an error, through fraud or deception, or in any manner not authorized.
If you or Jockey cancel your Program membership, you will lose all your accumulated points. If you cancel your membership, you may choose to rejoin the Program by registering as provided herein or by placing a subsequent order on jockey.com. When restarting your Program membership, your previously earned points will not continue to your new Program membership.
In all matters relating to the administration of the Program, the decisions of Jockey are final. Jockey reserves the right to cancel, amend or revoke any program, including, without limitation, the Program, at any time due to reasonable business consideration or circumstances beyond its control or as required by applicable law. Please check these Terms regularly to ensure that you understand the up-to-date terms that apply in relation to your membership of the Program.
HOW TO CONTACT THE JOCKEY REWARDS PROGRAM
For information about your account or to update your account, contact Jockey's Customer Service or visit Jockey.com or another participating Jockey owned and operated website(s). Please have your membership information when logging into your account or contacting Customer Service. You can contact us by mail, e-mail or telephone at the contact details provided above.
LIMITATION OF LIABILITY
JOCKEY SHALL NOT BE LIABLE FOR ANY CLAIMS, ACTIONS, INJURY, LOSS OR DAMAGE OF ANY KIND, INCLUDING, WITHOUT LIMITATION, PERSONAL INJURY OR DEATH, RESULTING FROM THE PROGRAM. THIS LIMITATION OF LIABILITY IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, COMPENSATORY, DIRECT, INDIRECT, OR CONSEQUENTIAL DAMAGES; LOSS OF DATA, INCOME, OR PROFIT; LOSS OR DAMAGE TO PROPERTY; AND CLAIMS OF THIRD PARTIES. YOU ACKNOWLEDGE AND AGREE THAT JOCKEY HAS NOT MADE AND IS NOT IN ANY MANNER RESPONSIBLE OR LIABLE FOR ANY WARRANTY, REPRESENTATION, OR GUARANTEE, STATUTORY, EXPRESS OR IMPLIED (INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, AND FITNESS FOR A PARTICULAR PURPOSE), IN FACT OR IN LAW, RELATIVE TO THE PROGRAM. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, JOCKEY DOES NOT MAKE ANY EXPRESS OR IMPLIED WARRANTIES OR REPRESENTATIONS WITH RESPECT TO JOCKEY.COM OR ANY OTHER PARTICIPATING JOCKEY OWNED AND OPERATED WEBSITE(S) AND JOCKEY SHALL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS RELATED THERETO.
GOVERNING LAW AND JURISDICTION
ALL ISSUES AND QUESTIONS CONCERNING THE CONSTRUCTION, VALIDITY, INTERPRETATION, AND ENFORCEABILITY OF THESE TERMS OR THE RIGHTS AND OBLIGATIONS OF YOU OR JOCKEY IN CONNECTION WITH THE PROGRAM SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE INTERNAL LAWS OF THE STATE OF WISCONSIN WITHOUT GIVING EFFECT TO ANY CHOICE OF LAW OR CONFLICT OF LAW RULES OR PROVISIONS THAT WOULD CAUSE THE APPLICATION OF ANY OTHER STATE’S LAWS. FOR THE PURPOSES OF ANY DISPUTES HEREUNDER AND SUBJECT TO THE AGREEMENT TO ARBITRATE BELOW, BY ENROLLING OR PARTICIPATING IN THE PROGRAM, YOU AGREE THAT ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR IN ANY WAY RELATED TO THE PROGRAM SHALL BE RESOLVED INDIVIDUALLY, WITHOUT RESORT TO ANY FORM OF CLASS ACTION AND CONSENT TO THE EXCLUSIVE JURISDICTION AND VENUE OF THE APPROPRIATE STATE OR FEDERAL COURT SITUATED IN KENOSHA COUNTY, WISCONSIN.
DISPUTE RESOLUTION - ARBITRATION AGREEMENT, JURY TRIAL WAIVER, AND CLASS ACTION WAIVER
By enrolling in and participating in the Program, you agree that all disputes you may have with, or claims you may have against Jockey or its affiliates arising out of or connected in any way with (a) the Program, (b) these Terms, or (c) the determination of the scope or applicability of this agreement to arbitrate (a “Claim”), will be resolved exclusively by final and binding arbitration.
You and Jockey intend for this to be an agreement for arbitration that can be enforced under the Federal Arbitration Act (FAA), 9 U.S.C.A. §§ 1–16.
All Claims must be resolved through individual (non-class) arbitration. You and Jockey waive any rights to maintain other available resolution processes for Claims, such as a court action or administrative proceeding, to settle disputes. You and Jockey waive any right to a jury trial for Claims. Instead of suing in court, you and Jockey agree to settle Claims only by arbitration. The rules in arbitration are different. There’s no judge or jury, and review is limited, but an arbitrator can award the same damages and relief and must honor the same limitations stated in the agreement as a court would. Any Claims will be determined by arbitration in Wisconsin before one arbitrator. The arbitration will be administered by JAMS pursuant to JAMS’ Streamlined Arbitration Rules and Procedures, available at http://www.jamsadr.com/rules-streamlined-arbitration/. Judgment on the award may be entered in any court having jurisdiction. This clause shall not preclude parties from seeking provisional remedies in aid of arbitration from a court of appropriate jurisdiction. You and Jockey agree that the arbitration will be kept confidential and that the existence of the proceeding and any element of it will not be disclosed beyond the arbitration proceedings, except as may be required by applicable law. If for any reason, JAMS cannot or will not provide this arbitration, the parties may ask any court of competent jurisdiction to select an arbitrator from a list provided by the parties.
You agree that you will not file a class action or private attorney general action against Jockey or any of its affiliated companies or participate in a class action against Jockey or any of its affiliated companies, in any Claim. You agree that you will not file or seek a class arbitration or participate in a class arbitration against Jockey and its affiliated companies, in any Claim. The arbitrator may not consolidate or join the claims of other persons or parties who may be similarly situated. This arbitration agreement does not preclude you from seeking action by federal, state, or local government agencies. You and Jockey also have the right to bring qualifying claims in small claims court.
If you demonstrate that the costs of arbitration will be prohibitive as compared to the costs of litigation, Jockey will pay as much of the administrative costs and arbitrator’s fees required for the arbitration as the arbitrator deems necessary to prevent the cost of the arbitration from being prohibitive. In the final award, the arbitrator may apportion the costs of arbitration and the compensation of the arbitrator among the parties in such amounts as the arbitrator deems appropriate.
THIS SECTION LIMITS CERTAIN RIGHTS, INCLUDING THE RIGHT TO MAINTAIN A COURT ACTION, THE RIGHT TO A JURY TRIAL, THE RIGHT TO PARTICIPATE IN ANY FORM OF CLASS OR REPRESENTATIVE CLAIM, THE RIGHT TO ENGAGE IN DISCOVERY EXCEPT AS PROVIDED IN APPLICABLE ARBITRATION RULES, AND THE RIGHT TO CERTAIN REMEDIES AND FORMS OF RELIEF. OTHER RIGHTS THAT YOU OR JOCKEY WOULD HAVE IN COURT ALSO MAY NOT BE AVAILABLE IN ARBITRATION. If any provision of this Section is found to be invalid or unenforceable, then that specific provision shall be of no force and effect and shall be severed, but the remainder of this Section will continue in full force and effect. This Section of these Terms will survive the termination of your relationship with Jockey.
Program points, rewards, benefits, and discounts have no cash value and are nontransferable. Lost or stolen program bonus offers will not be replaced, except in Jockey’s sole discretion. Jockey is not responsible for communication errors due to a change of email address, mailing address or other changes in contact information. Other restrictions or exclusions may apply.
The Program has no limit on the amount of points you can earn and/or redeem throughout the Membership Year. There is only the maximum redemption amount per single transaction as stated herein these Terms and Conditions. Reward activity (i.e., earning/redeeming points) on Jockey.com or at any U.S. Jockey retail store will take up to 24-hours, and up to 3-5 business days for validated scanned receipts from approved retailers and marketplaces, to reflect on your loyalty dashboard in your account.
COPYRIGHT AND TRADEMARKS
© 2022 Jockey International, Inc. All Rights Reserved. JOCKEY and all other designated trademarks are trademarks of Jockey International, Inc.
These terms and conditions are effective as of May 2, 2022.